Privacy Policy
At Gecko Play Casino, protecting your personal information is one of our highest priorities. We believe you should always understand exactly how your data is collected, used and safeguarded when you enjoy our games and services, and this document explains our approach in clear terms.
Information We Collect
We gather information that enables us to provide a safe, personalised and lawful gaming experience. When you create an account or use our platform, we collect personal details such as your full name, date of birth, residential address, email address and telephone number. To comply with regulatory obligations we also request identification documents including passports, driving licences or utility bills as part of our verification procedures.
In addition to information you provide directly, our systems automatically record technical data. This includes your IP address, browser type and version, device operating system, pages visited, time spent on each page, and referral sources. We may also receive information about you from trusted third-party identity verification partners when you use their services during registration or deposits.
How We Use Your Information
We use the data we collect for several essential purposes. Primarily, we process your personal information to create and manage your gaming account, facilitate deposits and withdrawals, and deliver the games and customer support you expect. This includes verifying your identity, preventing fraud, and meeting our legal and regulatory responsibilities under UK gambling law.
Where you have given us specific consent, we may use your contact details to send you personalised offers, bonuses and updates about new games or promotions. You can change these preferences at any time through your account settings or by contacting our support team. We also analyse usage patterns to improve our website, develop new features and ensure our services remain relevant and enjoyable.
Sharing and Disclosure of Information
We never sell your personal data to marketing companies or unrelated third parties. However, we may share information with carefully selected partners who help us deliver our services. These include payment processors, identity verification agencies, anti-fraud specialists, and licensed gambling regulators when required by law.
All third parties are contractually obliged to keep your information secure and to use it only for the purposes we specify. In rare cases we may disclose data where we are legally required to do so by court order, regulatory authority, or to protect the rights, property or safety of Gecko Play Casino, our customers or the public.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your experience. Essential cookies allow you to log in, maintain your game balance and move between secure areas of the site. Analytical cookies help us understand how visitors use the platform so we can improve performance and content.
You can manage your cookie preferences through the cookie consent banner or via your browser settings. Please note that disabling certain cookies may affect the functionality of the website and the games available to you. Our cookie policy provides more detailed information about the specific technologies we use.
Data Security and Retention
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it. These include encryption of sensitive data, secure servers, access controls, and regular security assessments. While no system can guarantee complete security, we work continuously to maintain robust protections.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once we no longer need your information, it is securely deleted or anonymised.
Your Rights and Choices
You have several important rights regarding your personal data. These include the right to access the information we hold about you, to request correction of inaccurate data, and to ask for deletion of your information in certain circumstances. You may also object to particular types of processing or request that we transfer your data to another service provider.
To exercise any of these rights, simply contact our customer support team or use the dedicated privacy request form in your account area. We will respond to all valid requests within one month, or sooner where possible. If you are unhappy with how we have handled your request, you have the right to complain to the UK Information Commissioner’s Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or best practices. When we make significant changes we will notify you by email or through a prominent notice on our website. We encourage you to review this page periodically so you remain informed about how we protect your data.
Your continued use of our services after any updates have been posted will constitute your acceptance of the revised policy.
Contact Us
If you have any questions, comments or concerns about this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us. Our support team is available through live chat, email and telephone during business hours to assist you.
This Privacy Policy was last updated on 15 March 2025.